Press Release: Matrix Polymers implements SSI TROPOS ERP solution across UK and Polish sites

05/11/2007

• Enhances speed and accuracy of supply chain
• Improves quality of customer service experience

SSI has announced a £1/4 million order for its TROPOS ERP solution from Matrix Polymers, a leading supplier of materials for the rotational moulding industry. TROPOS will enable Matrix Polymers to improve the quality of its customer relationship management by automating many of its monitoring and reporting processes. The implementation will support its plans to enter new international markets and grow its annual sales turnover to £50 million and increase gross profit margins.

TROPOS tracks every element of Matrix Polymers’ business – across its three sites; two in the UK and one in Poland – and presents them through the same system interface. Matrix Polymers offers a complementary advice centre for its customers for any questions about the rotational moulding process and the system will enable everyone in the service team to access and view the same full customer histories when dealing with enquiries or trouble-shooting calls. The TROPOS implementation will also provide Matrix Polymers managers with real-time reporting on sales, costs v budgets, and efficiencies of labour and machine time to help maintain effectiveness and profitability throughout the supply chain.

“Implementing the SSI TROPOS solution will bring many improvements to our business,” commented Jenny Roberts, Operations and Financial Director, Matrix Polymers. “Our previous solution was too reliant on manual processes, so speed and accuracy were becoming increasingly pressing issues as the scale of our business has grown – and it is planned to continue expanding in the next three years. For example, new cost control reporting gives us greater awareness of what’s going on right now within the business – and we don’t have to wait for papers to be processed to find out inefficiencies that occurred two weeks ago. This means we can do what matters, when it matters the most.”

“As companies become more global in their operations and client base, they require more sophisticated solutions to manage and enhance their supply chains,” added Neville Merritt, Marketing Director, Chelford Group. “We can provide many of the tools that enable organisations to expand into new markets and countries, and still have efficient supply chains – without that, they will often be unable to cope with extra orders, and all of the administration that has to accompany them.